Privacy Policy

Overview

uListen ("the service", "we", "our") is available as a free Chrome extension, Android app, and iOS app. It helps people discover, understand, and remember supported long-form podcast episodes through summaries, transcripts, speaker-labeled captions, search, and playback tools.

In short: The stable service does not require an account or sign-in. Your saved ideas, favorites, queues, playback history, and reading preferences stay on your device. We receive only the episode, channel, and search requests needed to provide the service, plus basic security logs and privacy-limited diagnostics. Server logs are kept for up to 90 days. We do not sell data, show targeted advertising, or track you across other companies' apps and websites.

Privacy at a Glance

Information Sent to uListen

• Episode identifiers: Sent when you open a supported episode so we can return its summaries, transcript, captions, chapters, and playback information. Request logs can therefore show which episode was opened.
• Channel identifiers: Sent when you browse a channel so we can return its episodes.
• Catalog search terms: Sent as you search for episodes, topics, hosts, or guests. Search text is not stored in a user database or tied to an account, but it can appear in temporary server request and application logs.
• Connection and security logs: Our hosting infrastructure records information such as IP address, request URL, browser or app version, device type, response status, and timestamp for security, abuse prevention, reliability, and troubleshooting.
• Diagnostics: Production apps may send privacy-limited crash, hang, session, and reliability information as described below.

These requests use HTTPS. Stable uListen does not send an account identifier, email address, payment information, or advertising identifier because those features are not part of the stable service.

Information Stored on Your Device

uListen stores the information needed to remember your experience locally. Depending on the platform and features you use, this can include:

• Caption, playback, appearance, text-size, and interface preferences
• Favorite or pinned channels and their order
• Continue Listening and Next Listens state
• Playback position and episode history
• Saved ideas, highlights, notes, and Yours-library state
• Cached catalog and episode information
• Temporary navigation, tooltip, and feature-discovery state

Stable uListen does not sync this state to a uListen account. Clearing app or extension data, or uninstalling the product, removes the on-device copy. Device backups can include local app data if you enable operating-system backups; Apple or Google controls those backups and uListen cannot read them.

YouTube and Embedded Playback

Podcast video and audio are provided by YouTube. uListen does not proxy the media stream. When you play an episode, YouTube can receive standard playback information such as your IP address, user agent, video identifier, playback actions, and cookies or similar device-scoped information. On iOS, playback runs in an embedded web view that can use persistent YouTube web storage. On Chrome, the extension operates only on YouTube pages and does not read your browsing activity on other websites.

Google's handling of playback information is governed by the Google Privacy Policy. Stable uListen does not offer YouTube account connection or import your subscriptions and likes.

Crash and Reliability Diagnostics

iOS

Production iOS builds use Sentry to receive crashes, app hangs, watchdog terminations, release-health sessions, and deliberately triggered internal support diagnostics. Reports can include stack traces, app and OS version, device model, a random installation-scoped identifier, and recent privacy-reviewed app breadcrumbs. Network breadcrumbs remove query strings, URL fragments, cookies, request headers, and other sensitive request details. The identifier is not based on your identity and resets after reinstall.

Android

Production Android builds use Firebase Crashlytics to receive stack traces, app and OS version, device model, and related crash diagnostics. uListen does not attach an email address or uListen account identity.

Chrome

The extension can send automatic reliability reports when its interface fails to load and a manual report when you choose to submit one. Reports are limited to extension version, Chrome version, uListen interface state, basic settings, and recent uListen-prefixed logs. They do not include browsing history outside YouTube, authentication tokens, or other extensions' logs.

Diagnostic information is used only for app functionality, security, and reliability. It is not used for advertising or cross-service tracking.

Retention

• Server request and application logs are automatically deleted after 90 days.
• Sentry and Firebase diagnostic information is retained for up to 90 days.
• Chrome reliability reports stored by uListen are retained for up to 90 days.
• Local app and extension state remains until you clear it or uninstall, subject to backups controlled by your operating-system provider.
• Pre-processed summaries, transcripts, captions, and chapter information are catalog content derived from public podcast episodes, not a record about a uListen user.

Service Providers and Data Sharing

We share only what is needed for these providers to perform their role:

• Google Cloud:hosts uListen's backend, catalog, and operational logs.
• Google and YouTube: provide video playback and related web content.
• Sentry: processes iOS reliability diagnostics.
• Google Firebase: processes Android crash diagnostics.
• AI infrastructure providers: help uListen pre-process publicly available podcast content into transcripts, summaries, chapters, and speaker labels.

We do not sell personal data. We do not share it with advertisers or data brokers. We can disclose information when required by law, to protect users or the service, or as part of a business transaction subject to appropriate safeguards.

What Stable uListen Does Not Collect

• A uListen account, account password, or account profile
• Payment card or subscription information
• Your physical address or government identification
• Browsing history outside YouTube
• Contacts, photos, microphone recordings, or precise location
• Data for targeted advertising or cross-company tracking

Saving a share image to Photos uses add-only access initiated by you. The image is written to your library; uListen does not read your photo library or upload it to our servers.

AI-Generated Episode Information

uListen displays pre-processed summaries, transcripts, speaker labels, chapters, and segment boundaries derived from publicly available podcast episodes. Stable uListen does not send personal questions or conversations to an AI provider. Generated episode information can contain errors, especially around technical terms, names, cross-talk, speaker attribution, and segment timing. Refer to the original episode when precision matters.

Data Security

uListen uses HTTPS for network requests. Our hosted systems and logs use the security and encryption controls provided by Google Cloud. Access is limited to people and service providers who need it to operate, secure, or support the service. No system can be guaranteed completely secure.

Your Choices and Rights

• Clear the extension or app's local data, or uninstall it, to remove the on-device copy. Consider your device-backup settings separately.
• Contact us to ask about access, correction, deletion, portability, or objection rights that apply where you live.
• Because stable uListen has no account and operational logs are not organized by a user identity, we may need enough information to locate a relevant log entry and may be unable to associate anonymous records with you.
• Stop all future collection by uninstalling the extension or app.

To make a privacy request, email support@ulisten.ai.

Google API and Chrome Web Store Compliance

Our use of information received through Chrome platform APIs follows the Chrome Web Store User Data Policy, including its Limited Use requirements. We do not use Chrome or Google API data for personalized advertising, sell it to third parties, or use it for lending or credit decisions. Stable uListen does not request access to a user's YouTube account data.

Children's Privacy

uListen is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact support@ulisten.ai.

Changes to This Policy

We can update this policy as the service changes. We will update the date at the top when we do. If a future release adds accounts, cloud sync, paid subscriptions, personal AI conversations, or connected YouTube account data, this policy and the relevant store disclosures must be updated before those features launch.

Contact Us

Questions or privacy requests can be sent to support@ulisten.ai. uListen is maintained by the uListen team at ulisten.ai.